WinPH Link ("we," "us," "our") operates the online gaming and sports betting platform at winphlink.net. This Privacy Policy explains how WinPH Link collects, uses, stores, shares, and protects the personal information of players and visitors — including all Filipino players who access the platform from the Philippines.
By registering on WinPH Link, depositing funds, placing bets, or simply browsing the platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described here. This policy is to be read alongside the Terms and Conditions which govern your overall use of WinPH Link.
WinPH Link takes data privacy seriously. We operate under the requirements of the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations. Where applicable, we also observe international data protection standards.
WinPH Link collects different categories of personal data depending on how you interact with the platform. The main categories are set out in the table below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government ID number and type | Registration and KYC verification |
| Contact Data | Email address, Philippine mobile number, home address | Registration and account updates |
| Financial Data | GCash number, Maya account, bank account number (last digits), transaction amounts and history | Deposits, withdrawals, KYC |
| Gaming Data | Bet history, game session data, win/loss records, bonus claims, wagering activity | Platform use |
| Technical Data | IP address, device type, browser type and version, operating system, login timestamps | Automated collection during platform use |
| Communication Data | Live chat transcripts, email correspondence, support ticket records | Customer support interactions |
| Verification Documents | Philippine government ID images submitted for KYC (e.g., PhilSys, passport, driver's licence, UMID) | KYC verification process |
WinPH Link does not collect sensitive personal information such as health records, political opinions, or biometric data beyond what is contained in your submitted government ID for identity verification purposes.
WinPH Link collects your personal data through several channels:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account profile. The information you provide at these touchpoints is collected directly.
- Automatically during platform use: WinPH Link's servers automatically record technical data — including IP address, device information, browser type, session duration, pages visited, and game activity — whenever you access the platform. This is standard practice for online platforms and is necessary for security and service quality.
- From payment providers: When you deposit or withdraw via GCash, Maya, or other Philippine payment channels, those providers share limited transaction confirmation data with WinPH Link to process your payment. WinPH Link receives confirmation references, not your full payment account credentials.
- From identity verification providers: Where WinPH Link uses a third-party KYC or identity verification service, that provider may share verification results with WinPH Link. The underlying document images and data are handled according to both WinPH Link's and the provider's data processing agreements.
- Through cookies and tracking technologies: WinPH Link uses cookies and similar technologies to maintain session continuity, remember your preferences, and understand how the platform is used. See Section 9 for full cookie details.
WinPH Link uses the personal data we collect for the following specific purposes:
- Account creation and management: To set up your WinPH Link account, verify your identity, and manage your account settings and preferences.
- KYC and age verification: To confirm that you are at least 21 years old and that your identity matches the payment accounts you use on WinPH Link, as required by gaming compliance rules.
- Processing transactions: To process deposits to your WinPH Link wallet and to pay out withdrawal requests to your nominated Philippine payment channel (GCash, Maya, etc.).
- Delivering gaming services: To operate the WinPH Link platform, settle bets, record game results, apply bonuses, and maintain your account history.
- Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat or email.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and other security threats. WinPH Link monitors gaming and financial activity for unusual patterns as part of its compliance obligations.
- Regulatory compliance: To meet obligations under applicable gaming regulations, Philippine Anti-Money Laundering Act (AMLA) requirements, and other laws that apply to WinPH Link's operations.
- Platform improvement: To analyse how players use WinPH Link, identify technical issues, and improve features, game selection, and user experience.
- Responsible gaming: To monitor gaming behaviour patterns and implement responsible gaming measures, including enforcing deposit limits and self-exclusion requests.
- Marketing communications (with consent): To send you promotional emails or notifications about WinPH Link offers if you have opted in. You can withdraw marketing consent at any time from your account settings or by contacting support.
Under the Philippine Data Privacy Act of 2012, WinPH Link processes your personal data on the following legal bases:
- Contract performance: Processing is necessary to register your account, operate your WinPH Link gaming account, and fulfil our obligations to you as a platform — including processing bets, paying winnings, and providing customer support.
- Legal obligation: Processing is required to comply with applicable laws, including KYC/AML requirements, age verification requirements, and gaming regulatory obligations.
- Legitimate interests: Processing is carried out for WinPH Link's legitimate business interests — including fraud prevention, platform security, and improving the quality of the service — in a way that does not override your fundamental privacy rights.
- Consent: For optional processing activities such as marketing communications, WinPH Link relies on your explicit consent. Consent-based processing can be withdrawn at any time.
WinPH Link does not sell your personal data to any third party. We share personal data only in the following limited and necessary circumstances:
- Payment providers: Your payment details are shared with the relevant Philippine payment processor (GCash, Maya, etc.) to the extent necessary to process your deposit or withdrawal. These providers have their own privacy policies and security standards.
- Identity verification providers: If WinPH Link uses a third-party KYC provider to assist with identity verification, your submitted documents and identity data are processed by that provider under a data processing agreement with WinPH Link.
- Game software providers: Third-party game providers whose titles are hosted on WinPH Link receive session and game data necessary to operate their games and settle outcomes. These providers do not receive your financial payment details.
- Regulatory and law enforcement authorities: WinPH Link is legally required to disclose personal data to Philippine regulators, law enforcement agencies, or anti-money laundering authorities when required by applicable law or valid legal process.
- Professional advisors: WinPH Link may share personal data with legal, accounting, or auditing firms on a strictly need-to-know basis under professional confidentiality obligations.
- Business transfers: In the event of a merger, acquisition, or sale of WinPH Link, personal data held by WinPH Link may be transferred to the acquiring entity as part of that transaction. Affected players would be notified.
All third parties who receive personal data from WinPH Link are required to maintain the security and confidentiality of that data and to use it only for the specified purpose.
WinPH Link retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following general retention periods apply:
- Account data and KYC documents: Retained for a minimum of five (5) years after account closure, in line with Philippine AML record-keeping requirements.
- Transaction and financial records: Retained for a minimum of five (5) years after the date of the transaction.
- Gaming and betting records: Retained for a minimum of three (3) years after the relevant session or bet was placed.
- Customer support communications: Retained for two (2) years after the support interaction was closed.
- Marketing consent records: Retained until consent is withdrawn, plus one (1) additional year as a compliance record.
After the applicable retention period, personal data is securely deleted or anonymised in a way that makes it impossible to re-identify any individual. Some anonymised data may be retained indefinitely for statistical analysis purposes.
WinPH Link implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Security measures in place at WinPH Link include:
- Encryption of data in transit using TLS (Transport Layer Security) protocols across all platform communications.
- Encryption of sensitive data at rest, including payment-related fields and identity documents.
- Access controls that restrict internal access to personal data to authorised WinPH Link personnel on a need-to-know basis.
- Regular security monitoring, vulnerability assessments, and penetration testing of WinPH Link platform infrastructure.
- Two-factor authentication (2FA) options available for player accounts to supplement password security.
- Secure, audited data centres for platform hosting and data storage.
While WinPH Link takes all reasonable precautions, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable 2FA if available, and never share your login credentials with anyone. WinPH Link will never ask for your password.
In the event of a personal data breach that is likely to affect your rights, WinPH Link will notify you and the National Privacy Commission (NPC) within the timeframe required by Philippine law.
WinPH Link uses cookies and similar technologies (such as local storage and session tokens) to operate the platform and improve your experience. A cookie is a small text file placed on your device when you visit the WinPH Link platform.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for login sessions, account security, and platform core functions. Without these, WinPH Link cannot function properly. | No — required |
| Functional | Remember your language preferences, display settings, and last-visited game or section. | Yes |
| Analytics | Collect anonymised data about how pages are used, which features are popular, and where errors occur. Used to improve the platform. | Yes |
| Security | Help detect unusual activity, prevent fraud, and protect accounts from unauthorised access attempts. | No — required |
You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect certain platform features. Disabling essential or security cookies will prevent you from using WinPH Link normally.
As a data subject under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal data held by WinPH Link. These rights are summarised below. To exercise any of them, contact WinPH Link at support@winphlink.net with your verified account details.
WinPH Link does not knowingly collect personal data from any person under the age of 21. The platform is strictly for adults aged 21 and above under applicable Philippine gaming rules. Registration by persons under 21 is prohibited.
If WinPH Link becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, all data associated with the account will be reviewed, and personal data will be deleted to the extent permitted by applicable legal obligations. Any balance held will be handled in accordance with the Terms and Conditions.
If you believe a person under 21 has registered on WinPH Link using false information, please contact us immediately at support@winphlink.net so we can investigate and take appropriate action.
WinPH Link may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, WinPH Link will notify registered players by email and by posting a prominent notice on the platform at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the current version was published. Continued use of WinPH Link after the effective date of any updated policy constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using WinPH Link and request account closure before the changes take effect.
Previous versions of this Privacy Policy are available on request from support@winphlink.net.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how WinPH Link has handled your personal data, please contact us using the details below:
- Email: support@winphlink.net (subject: "Privacy Enquiry" or "Data Rights Request")
- Live Chat: Available 24/7 from within your WinPH Link account dashboard
- Response Time: WinPH Link aims to respond to all data privacy enquiries within 30 calendar days
If you are not satisfied with WinPH Link's response to a data privacy complaint, you have the right to escalate the matter to the Philippine National Privacy Commission (NPC) at privacy.gov.ph. WinPH Link cooperates fully with NPC investigations.
For questions about the platform's rules and operations, visit our Terms and Conditions or our FAQ page.